We help you
Envision new futures improve customer experiences build products ... better!
Discovery & Validation
Discovery creates a deep understanding of people’s behaviors and needs — the Who, What, and Why. Validation ensures that your product meets a real need in a viable market. We help you understand people and problems, identify and validate solutions, and clarify your product’s purpose.
UX Research & Design
User experience (UX) drives growth and renewal. We leverage user research methods to identify what is and isn’t working with your product. Our UX design and content writing experts then help create efficient, effective, and satisfying product experiences that users can understand and adopt easily.
CX Strategy
Capturing the voice of the customer helps keep a finger on the pulse of the customer experience — vital for experience management and continuous discovery. We help develop a CX strategy and set up channels where customers can give feedback and bring that voice directly to the people who need it.
Co-Creation
Co-Creation harnesses the collective intelligence of teams. We facilitate creative workshops, design sprints, and strategic planning to envision new futures and align cross-functional teams towards a common purpose.
Optimize Operations
Transforming how people work together removes barriers and fosters alignment, resulting in accelerated product development. We co-create and implement a research and product operations strategy that optimizes your culture, processes, and technologies.
Training & Mentoring
With all of our partners, we offer hands-on team learning and programming to expand your research capabilities and confidence across your organization. From innovation accelerators to masterclasses, we enable your team to perform at its best.
What Challenges are you facing?
I am not sure if we are building what people want
Is there a need for my product?
Am I solving a problem?
How do I know what to build?
Now sure who your customers are, or if you are solving a real problem? Do you have a solution but aren't sure if there is a market for it?
Start off on the right foot by making sure that you are building what people want. Insights from research lead to clarity and confidence that you are building the right product or service.
My product isn't performing well
How do I know what is and isn’t working?
Can people figure out how to use my product?
How do I create a better user experience?
Poor user experiences are expensive. The costs of development and QA hours to fix problems and customer service hours spent add up quickly.
We leverage user experience research (UXR) evaluative methods to identify what is and isn’t working. Then we will help build your product...better. Good UX translates to brand loyalty and happy customers, a win-win for everyone.
My product operations are inefficient
How do I build the right products, efficiently?
What is human-centered design and how can it help me?
How do we conduct research effectively?
Confusion on what to build and why leads to misalignment on priorities and harms employee morale. Operational inefficiencies waste time and increase risk when the steps to ensure a good product, such as validation, are rushed or skipped.
We will help streamline your product and research operations, which creates alignment on the Why, increases productivity and speed, and fosters a growth mindset.
I don't know how my customers feel
What is our relationship with our customers?
What are they struggling with?
How do I get the voice of the customer to my product team?
Poor customer engagement creates blind spots. Product teams face uncertainty about what to build, and customer-facing teams are forced to mitigate damage to reputation and alienation of customers.
We help you capture the voice of the customer and keep a finger on the pulse of their experience — vital for experience management and continuous discovery.
— Portfolio
Our Latest Work
Supporting Caregivers: Designing an application and content strategy
CareVirtue is an easy-to-use care app that helps families communicate and share important care information from one centralized account. Rill Insights was brought in to lead product design, and create caregiver support content delivered in the platform and across multiple media channels. Throughout the process, we have continuously tested and validated the solution with the customers to ensure a good user experience.
Testimonials
Neil Thomas
Working with Bryan and his team has been an excellent experience and process. Bryan was engaged to provide training and be a guide as to ‘how’ to implement what was taught. The concepts of research, the process of discovery, and subsequent analysis to elicit the ‘voice of the customer’ provided an excellent foundation for the Product Managers to coalesce their activities in a more focussed way.. training on the tool sets he recommended and set up meant there was a ready framework to store and organise the findings from discovery. The training was excellent, but even more impactful was the application of that training through 1:1 engagements in individual projects where the feedback from the PMs has been so positive, “it makes such a real difference” and “the light has dawned” being two verbatim comments.
Abish Ghimire
Bryan led the product research for a product idea / concept we had. Prior to Bryan leading this research, we were shooting from the hip on product features. Bryan led the effort to plan for research, including conducting over 30 interviews. The best part was that he used cutting-edge tools to perform data analysis, and concluded with clear market needs and industry pain points. I am also amazed on how methodical, tactical and data-oriented his approach to research was. By far, he is THE BEST researcher I have worked with! — without any doubts! I will hire Bryan for continued research and feel lucky to have him devote his time passionately on this project. You will NOT be wasting any time, energy or money, by working with Bryan. I highly recommend him for any product research projects.
Jon Carder
Bryan came into Vessel at a time when I thought we had a pretty good customer feedback system in place, boy was I wrong. He brought in a level of sophistication that turned our customer feedback into actionable, measurable improvements to the product and experience. He is also very efficient with his time, it didn’t take long for him to make these improvements, to train the team, and to get us going on his program.
Matthew Zuraw
Bryan and Lisa provided design expertise to create a tailored experience for caregivers. In particular, they provided connections to build our needed team, subject matter expertise, and helped bring our ideas to life with warm and personal designs. Their insights helped identify how our product is differentiated from the competition and will make a difference during our user tests and market launch. The project was well organized and team communication on the project plan enabled us to achieve our project goals.
Eric Weiss
Bryan is an expert in the field of UX research and design. He’s got an incredible work ethic and his research process is rigorous and effective. He recently presented a UX research brief, and I told him it was the best work I’ve ever seen. I will enthusiastically endorse Bryan to anyone looking to understand their customers and develop products that solve real problems. I hope to work with him on many projects in the future.
Michele Druhl
Bryan absolutely saved us during the COVID19 pandemic. He took our new telemedicine platform to a level that allowed us to see hundreds of patients a day. We are grateful for his knowledge and expertise that helped us through the surge. While working one on one with Bryan I was quick to realize what a great asset he was to our team.
Our Clients
We co-create with organizations of all sizes, from startups to global brands.
